Frequently Asked Questions
Everything you need to know about our nourishing hair care solutions.
When will my order ship?
Most orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Are ORS Hair Care products safe for color-treated hair?
Yes, our formulas are designed to be gentle and nourishing, making them safe for use on color-treated, chemically processed, and natural hair types.
Do you ship internationally?
Currently, we ship to the United States and select international territories. Shipping costs and delivery times vary based on your location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
How can I find the right product for my hair type?
Each product page features a 'Best For' section. You can also take our online hair quiz to receive a personalized regimen based on your hair's porosity and texture.